Privacy Policy

Who we are

This website is operated by ClassicHaus Auto General Repair LLC, a private classic-car restoration and restomod garage located at Warehouse 15, Ras Al Khor Ind. First, Ras Al Khor Industrial Area 1, Dubai, United Arab Emirates. ClassicHaus Auto General Repair LLC is responsible for the personal data described in this policy.

For any question about this policy or your personal data, contact us at [email protected] or on +971 50 739 5200.

The information we collect

When you use our project form. On the Contact Us page we ask for your name, email address, phone number, the car concerned and a description of your project. All fields are required so that we can understand your request and reply to you.

When you contact us directly. If you message us on WhatsApp, call us or send us an email, we receive the details you choose to share, such as your name, phone number, email address and the content of your message.

When you browse the website. Our hosting servers automatically record basic technical information, such as your IP address, browser type and the pages requested, in order to deliver the website securely. We do not use this information to identify you.

We do not ask for, and ask you not to send us, payment card details or sensitive personal data through the website.

How we use your information

• To reply to your enquiry and discuss your car or project.
• To prepare proposals and manage the restoration or restomod work you request.
• To keep a record of our communication with you.
• To keep the website secure and working properly.
• To comply with our legal obligations in the United Arab Emirates.

We process your information because you have asked us to contact you or to take steps before entering into an agreement, because it is necessary to provide the service you request, to comply with the law, or for our legitimate interest in running and protecting our business. We do not sell your personal data and we do not use it for automated decision-making.

How your form enquiry is handled

When you submit the project form, your details are sent by email to our team at [email protected] and a copy is stored securely in the website’s administration area so that no enquiry is lost. Only authorised people working with ClassicHaus can access it.

WhatsApp, Instagram and Google Maps

Our WhatsApp buttons open WhatsApp, a service provided by Meta, with a pre-written message that you can edit before sending. Nothing is sent until you choose to send it. Links to Instagram and Google Maps open those services in a new tab. Once you use these services, their own privacy policies apply to the information they collect.

Cookies and similar technologies

We use a small number of cookies and similar browser storage that are necessary for the website to work, for example to remember that you have accepted our cookie notice and to support the floating WhatsApp button. Our fonts are served from our own website. We do not currently use advertising cookies or analytics cookies. If we introduce analytics in the future, we will update this policy and the cookie notice before doing so.

You can delete or block cookies in your browser settings. Some parts of the website may not work as intended if you block necessary cookies.

Who we share your information with

We share personal data only with the service providers that help us operate the website and our communication, such as our website hosting and email providers, and only as needed to provide those services. We may also disclose information where the law requires it. Some of these providers may process data outside the United Arab Emirates; where this happens, we take reasonable steps to ensure that your data remains protected.

How long we keep your information

We keep enquiry and project information for as long as necessary to respond to you, to manage our relationship and any work we carry out for you, and to meet our legal, accounting and record-keeping obligations. When information is no longer needed, we delete it or make it anonymous.

Your rights

Subject to the applicable law, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you may ask us to:

• tell you whether we hold personal data about you and provide a copy of it;
• correct information that is inaccurate or incomplete;
• delete your information, or restrict how we use it;
• stop using your information where you object to its use;
• withdraw any consent you have given, without affecting earlier processing.

To make a request, write to [email protected]. We may need to confirm your identity before responding. If you are not satisfied with our response, you may contact the competent data protection authority in the United Arab Emirates.

Security

We use reasonable technical and organisational measures to protect your personal data, including secure connections (HTTPS) and restricted access to the website’s administration area. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Children

This website is intended for adults. We do not knowingly collect personal data from anyone under 18.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date of the last update shown at the top.